Meet the Team

Jennifer co-founded Hot Tubs At Home with her husband, Daren, in 2006 at a time when many people questioned the idea of launching a luxury hot tub business during a recession. Undeterred, they trusted their instincts, backed their vision and built the company from the ground up.
Twenty years on, Jennifer remains at the heart of the business and continues to lead sales and marketing with the same energy, passion and care she brought to the company from day one. One of the most rewarding parts of her role is helping customers find the right spa for their lifestyle, because in her experience, not all hot tubs are created equal and finding the right fit makes all the difference.
Over the years, Jennifer has had the privilege of meeting some incredible people, many of whom have become long-standing customers and personal friends. She is still in touch with some of the very first customers who bought from the business in 2006, something she is immensely proud of and a reflection of the long-term relationships the company has always valued.
As the face of the business, Jennifer remains deeply committed not only to helping customers choose the right product, but to ensuring they feel looked after long after delivery day. Her dedication to customer care and aftersales support continues to shape the standard of service Hot Tubs At Home is known for today.

Daren co-founded Hot Tubs At Home with Jennifer in 2006, bringing with him a strong business-to-business background and a willingness to take on an entirely new challenge. While retail was unfamiliar territory, he believed wholeheartedly in Jennifer’s vision and played a key role in turning that ambition into a thriving business.
In the early years, Daren personally installed every spa that left the showroom, giving him a hands-on understanding of the products, the customer journey and the level of care required to deliver a first-class experience. As the company grew, he built and trained a trusted logistics and installation team, allowing him to focus more closely on business management, systems and long-term growth.
Jennifer and Daren each bring different strengths to the business, and that balance has been a major part of the company’s success. While Jennifer leads the customer-facing side of the business, Daren’s focus has always been on operations, infrastructure and creating the foundations for sustainable growth.
Today, he enjoys balancing his role within the business with family life and raising their son, Jack, who has already developed an impressive love of water and a swimming ability well beyond his years.

Rhiane joined Hot Tubs At Home in 2019 and quickly became an integral part of the team. As Operations Manager, she oversees the day-to-day organisation of the operations department, managing schedules, coordinating the team and helping to ensure everything runs smoothly behind the scenes.
Highly organised and dependable, Rhiane thrives on bringing structure to busy days and is known for her love of a list — or three. Her role is varied, fast-paced and central to the smooth running of the business, and she is always willing to step in and help wherever needed, making her a valued support across multiple departments.
Alongside her operational role, Rhiane also brings a creative edge to the business. A whizz on Canva, she is often the person bringing the team’s latest ideas to life through marketing materials, graphics and visual content whenever inspiration strikes.
Calm under pressure, capable and endlessly resourceful, Rhiane is a huge asset to the business and someone the whole team relies on.

Mark has been a valued member of the team since 2011 and is now Head Technician. Over the years, he has become an integral part of the business, bringing a wealth of technical knowledge, practical experience and quiet dependability to every aspect of his role.
With a naturally understated personality, Mark is very much a “get on with it” kind of person. He approaches every challenge with a positive, can-do attitude and is happiest when he is out on the road solving problems, supporting customers and getting stuck into the job at hand. The variety of the role is something he particularly enjoys, as no two days are ever quite the same.
Mark loves working outdoors and would be the first to admit that life behind a desk would never suit him. Practical, resourceful and highly capable, there are very few things he cannot turn his hand to — although spreadsheets are not necessarily top of that list.
Having been with the business for so many years, Mark is far more than a colleague. He is part of the family, and his loyalty, hard work and unwavering commitment have played a huge role in the company’s success.

Chandler joined the team in 2022 and has quickly become a much-loved member of both the business and its customer base. With a warm personality and an easy manner, he gets on with everyone and brings a positive energy to every job he undertakes.
One of Chandler’s greatest strengths is his exceptional attention to detail. Whether carrying out a service, diagnosing a fault or completing an installation, he takes genuine pride in doing things properly and to the highest standard. That care and thoroughness are reflected time and again in the feedback customers give about his work.
Dedicated, reliable and hardworking, Chandler embraces the realities of working outdoors in all seasons. Even on the coldest winter days, he would still choose being outside over being cooped up in an office, and that practical, hands-on attitude makes him a perfect fit for the role.
Family is hugely important to Chandler, and in 2026 he and his partner welcomed baby number two into the world. We are incredibly pleased to have him as part of the team, and the customer feedback he receives speaks volumes about the professionalism, care and commitment he brings to the business.

We’re absolutely delighted to welcome Lewis back to the Hot Tubs At Home team!
Having previously been a valued member of our team, Lewis returned to support us during our 20th Anniversary celebrations in September 2026 — and it wasn’t long before conversations turned to the possibility of him coming back permanently. We’re very pleased to say that’s exactly what’s happening.
Positive, outgoing and highly personable, Lewis has a natural ability to make people feel welcome and at ease. He genuinely thrives on providing great customer service and takes real pride in making sure every customer has the best possible experience with us.
Working across our Sales and Customer Service departments, Lewis will be supporting customers throughout their journey with Hot Tubs At Home — from initial enquiries and choosing the right spa, through to ongoing customer care and aftercare. You may also spot him out and about supporting our weekend deliveries.
Lewis already knows our business, understands the importance we place on looking after our customers, and fits naturally into the personality of our team.
We loved having him with us before, we’ve certainly missed him — and we couldn’t be happier to have him back.

Andy plays a major role within the business and is often one of the first people customers meet on their journey to owning a hot tub, swim spa or sauna. Heading up groundworks and landscaping, he leads his own team and ensures every site is properly prepared and ready for delivery day.
From base installations and landscaping projects to more complex site preparation, Andy takes great pride in making sure every job is completed to the highest standard. His practical experience and knowledge give customers confidence that their investment is being installed on the very best foundation.
Alongside overseeing groundworks, Andy also carries out site surveys, helping customers plan their spaces and prepare for installation with confidence. He is also a familiar face at exhibitions and events, where his approachable nature and hands-on knowledge make him a valuable representative of the business.
More than simply a team member, Andy has been part of the family for many years. His loyalty, dedication and willingness to get stuck in wherever needed make him an invaluable part of the company and someone we simply would not be without.

Chris has been supporting Hot Tubs At Home since 2010 and is the go-to for all things technical behind the scenes. From website support to social media management, he plays an important role in helping the business maintain a strong online presence and ensuring the digital side of the company runs smoothly.
Whether he is helping with website updates, supporting marketing activity or solving technical issues as they arise, Chris is always on hand when expert support is needed. Calm, capable and dependable, he is a valuable part of the wider team and someone the business can always rely on.

Lisa has been with Hot Tubs At Home since 2006 and has been keeping a close eye on the numbers ever since. Highly organised and always on top of the detail, she plays a vital role in the business, making sure everything adds up exactly as it should and that the rest of the team stays accountable for every decorative flourish and ambitious showroom idea.
A lover of order and a devoted fan of a well-organised ring binder, Lisa brings structure, accuracy and a no-nonsense approach to the financial side of the company. Her steady oversight helps ensure everything runs smoothly behind the scenes, even when the rest of the team is busy chasing the next big idea.
Every business needs someone who keeps things grounded, and Lisa fulfils that role brilliantly.

Tallie-Boo, our resident Great Dane, has been reporting for duty since 2019 and has become a much-loved part of the team. As our second office Great Dane, she had some big paws to fill, but it did not take long for her to become a firm favourite with both customers and staff alike.
She can usually be found greeting visitors, keeping a watchful eye on the showroom or positioning herself perfectly for maximum fuss and attention. Many of our regular customers look forward to seeing Tallie just as much as they do the rest of us, and she is never short of willing volunteers for a cheeky cuddle.
Delivery drivers are often introduced to Tallie by her impressively deep bark, which certainly makes her presence known. Thankfully, behind the booming voice is a giant softie with a wonderfully gentle nature and a heart every bit as big as she is.
Whether she is welcoming customers, boosting team morale or simply enjoying a well-earned nap in the office, Tallie-Boo is one of Hot Tubs At Home’s most popular personalities.